Refund Policy

Last updated: February 24, 2026

We want you to be completely satisfied with your Vitalii Smart Ring. If for any reason you're not happy with your purchase, we offer a straightforward 30-day money-back guarantee.

1. 30-Day Money-Back Guarantee

You may return your Vitalii Smart Ring for a full refund within 30 days of receiving your order. The 30-day period begins on the date of delivery as confirmed by your tracking information.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of delivery.
• The product must be returned in its original packaging (ring, charging case, USB cable, and manual).
• The product must be in good condition — normal wear from trying the product is acceptable, but items that are damaged, heavily scratched, or missing components may be subject to a partial refund.
• Proof of purchase (order confirmation email) is required.

3. How to Initiate a Return

1. Contact us at support@vitalii.co with the subject line "Return Request" and include your order details.
2. Receive instructions — We'll respond within 24 hours with a return shipping address and instructions.
3. Ship the product — Package the product securely and ship it to the provided address.
4. Receive your refund — Once we receive and inspect the returned product, we'll process your refund.

4. Return Shipping

• The customer is responsible for return shipping costs.
• We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
• Original shipping costs (if any were charged) are non-refundable.

5. Refund Processing

• Refunds are processed within 5-7 business days after we receive and inspect the returned product.
• Refunds are issued to the original payment method.
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Exchanges

We currently handle exchanges on a case-by-case basis. If you need a different size or color:

1. Contact us at support@vitalii.co with the subject line "Exchange Request."
2. We'll do our best to accommodate exchanges based on current inventory.

7. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 7 days of delivery with photos of the defect or damage.
• We will provide a prepaid return label at no cost to you.
• You'll receive a full refund or replacement (your choice, subject to availability).

8. Non-Returnable Items

The following are not eligible for return:

• Products returned after the 30-day window
• Products that have been intentionally damaged or misused
• Products without proof of purchase

9. Order Cancellations

Orders can be cancelled for a full refund if the request is made before the item has been shipped. Once an order has been shipped, it falls under our standard return policy.

10. Contact Us

For any questions about returns or refunds, please contact us at:

Email: support@vitalii.co

We aim to respond to all inquiries within 24 hours.